Scams and fraud sources of help and information

As a result of the significant rise in COVID-19 related scams, the Scottish Government Cyber Resilience Unit will share important information. This notice contains the authoritative sources where you can access further information and guidance.

The latest Scam Share bulletin from Trading Standards Scotland can be viewed on the following link

We ask that you consider circulating this information through your networks, adapting where you see fit.

We want to amplify the authoritative guidance and information. The National Cyber Security Centre, Police Scotland and Trading Standard Scotland are recognised authorities on cyber security, cyber-crime and scams respectively and we are working with them and others to:
•identify and disseminate the latest updates on the cyber scams
• provide advice on how to prevent or mitigate the impact of the scams and associated threats exploiting the COVID-19 situation.

This first issue will point to authoritative sources where you can find further information and guidance.

National Cyber Security Centre (NCSC)

Police Scotland
To report a crime call 101 or in an emergency 999.

If you have concerns about a purchase that you have made, contact Advice Direct Scotland on 0808 164 6000. –
Further information on dealing with scams and fraud is available from Police Scotland partner sites, who can offer further information, support and advice:
• For free message alerts from key information providers regarding incidents and crime prevention in your area, go to Neighbourhood Watch Scotland
• Get to know some of the most common fraud techniques in The Little Book of Big Scams
• Want advice on your consumer rights? Contact Advice Direct Scotland on 0808 164 6000
• Are you a victim or witness to a crime looking for free, confidential support? Call Victim Support Scotland on 0800 160 1985
• To report a matter to Trading Standards call 0808 164 6000
• Report scammers and fraudsters ANONYMOUSLY at Crimestoppers
• Care and Repair Scotland offers help and advice on assisting the aged and disabled to feel safe and secure in their homes
• For safety advice and to request a free fire safety visit, Scottish Fire and Rescue Service
• The Telephone Preference Service can help cut out unwanted sales, spam and scam phone calls
Trading Standards Scotland

Action Fraud
Whilst Action Fraud do not cover Scotland they are well placed to report and advise on fraudulent scams of all descriptions.

Get Safe Online
Get Safe Online is the UK’s leading source of unbiased, factual and easy-to- understand information on online safety. The website is a unique resource providing practical advice on how to protect yourself, your computers and mobiles device and your business against fraud, identity theft, viruses and many other problems encountered online.

Whilst not hosting COVID specific content the site contains guidance on many other related subjects too – including performing backups and how to avoid theft or loss of your computer, smartphone or tablet. Every conceivable topic is included on the site – including safe online shopping, gaming and dating.
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