Aberdeenshire Council flood bulletin

Aberdeenshire Council has issued the following bulletin with information, contacts, support and advice for those affected by the flooding in Garioch. Also at the bottom of the bulletin we’ve added and offer of help from Garioch Community Kitchen.


Scottish Government Grant
Each flooded household will be entitled to a £1500 grant regardless of whether you have insurance or not. Businesses will be entitled to an additional £3000 grant. Anyone who has already registered on the following email (floodrelief@aberdeenshire.gov.uk) will be contacted in a few days and sent a form to complete. Alternatively you can apply direct online at: https://online.aberdeenshire.gov.uk/flooding-grant-scheme/ Applications are being dealt with as swiftly as possible.

Foundation Scotland – Flood Recovery Fund - grants up to £500 are available
Financial support is available to:
  • individuals or families who are suffering financial hardship as a result of the recent flooding.
  • voluntary and community groups who are providing immediate relief to people, will be providing longer term community rebuilding projects or have experienced significant structural and or flood damage. This assistance is entirely separate to the schemes announced recently by the Scottish Government.

Further information on the Foundation Scotland Flood Recovery Appeal can be found on their website, or contact the Grants Team on 0141 341 4960 or email grants@foundationscotland.org.uk

Assistance for Flood Hit Farms
The Scottish Government have issued a Press Release about assistance for flood hit farms: http://news.scotland.gov.uk/News/Support-for-flood-hit-farms-2149.aspx
We have been informed by the Scottish Government that anyone affected should register in the first instance with their local Rural Payments Office. We have been told that there is no current deadline for registering.
Tel: 01467 626222

Rogue Traders
We have had reports from reliable sources of rogue traders operating in the Aberdeenshire area. We would offer the following advice: Try where possible to get quotes from local tradesmen and if at all possible get 3 quotes. This may not be possible as all trades will be extremely stretched at this time. Things to look out for are cold callers – no reputable firms ever do this; fictitious addresses; just because a neighbour has got them doing work doesn’t mean they come recommended. If you are at all suspicious try and get a name, contact number, type of vehicle and registration number and contact Aberdeenshire Council Trading Standards Division based in Inverurie on 01467 628323.

Scottish Flood Forum
Paul Hendy from the Scottish Flood Forum will be continuing to run an advice drop in centre in Kemnay Village Hall 9am – 12noon, Port Elphinstone Community House 1pm – 4pm and The Bothie, Kintore 5pm – 8pm for the next 4 Thursdays commencing 28th January. This is an opportunity for residents from anywhere in Garioch affected by flooding to get expert advice and support regarding insurance claims, drying out properties, property repairs and any other questions related to flooding and its impacts.  Paul can be contacted by phone 07747702299 (if he is unable to answer send a text with your number and he will call you back) or email paul@scottishfloodforum.org

In the main the Garioch area has now moved into the Recovery stage, so the majority of households should be dealing with insurance companies/contractors for the supply of skips.

Where householders have been held up waiting for the go ahead to dispose of household contents and personal belongings, they should contact the Wasteline giving details and the request will be passed to the relevant depot team to arrange collection with the householder.

Sandbags will be collected over the coming weeks, but most of the resources that were directed at the major flood incident teams, have now returned to their general duties.
Businesses who have been affected by the flooding are advised to contact their insurance provider to deal with the clearance of flood damaged items. Businesses who receive trade waste and recycling services from Aberdeenshire Council may have charges waived for an agreed period due to the impact of flooding and should contact the trade waste team.

Wasteline Phone Number: 03456 08 12 07

We have been informed that SSE have a dedicated number assigned for customers who have had to leave their homes due to the flooding and any queries about cancellation of direct debit can also be done using this number: 0800 9121512.

Garioch Flood Relief Distribution Centre
They are still currently operating out of the British Legion, Inverurie. Anyone affected by flooding whether insured or not is encouraged to make use of this resource.
Items distributed so far include sofas, beds, TVs, small kitchen appliances, crockery, cutlery, utensils, bedding and duvets, clothes – shoes, boots coats and jackets, pots and pans, food, furniture, baby items, new toiletries, socks and pants (for both children and adults), cleaning products and overalls etc.
Magpie in Inverurie is able to provide furniture and household goods to flood victims
Address: Blackhall Industrial Estate, Burghmuir Place, Inverurie, Aberdeenshire AB51 4FS Phone:01467 268087

The Association of British Insurers (ABI) has some useful information for those affected by the recent flooding at: http://bit.ly/1Pmxbs8. Their document ‘Responding to Major Floods’ may also be useful and can be found at: http://bit.ly/1RPDTsA

The ABI have said that people affected by floods should not need to project manage the repairs to their properties themselves, their Loss Adjuster should be managing this on their behalf, unless the customer chooses to use their own/local builders and contractors.

Garioch Area Office email: Garioch@aberdeenshire.gov.uk telephone: 01467 628200
Housing assistance: 03456 081203 (open 24hrs)
Council tax: 03456 081201
Benefits: 03456 081200
Social Care line: 03456 081206 (24 hours)
Roads: 03456 081205
Wasteline: 03456 081207
Environmental Health Line: 03457 081207 (24 hrs)
Magpie Inverurie: 01467 268087
Police: 101 or 999
SEPA Floodline 0345 988 1188
Scottish Flood Forum, Paul Hendy, tel: 07747 702299, email paul@scottishfloodforum.org
Gordon Rural Action, Inverurie Advice Centre –Tel: 01467 624421
BT - To let them know you have been flooded out and cannot return to your home phone 0800 800 150 - When you get the automated response you need to say 'Customer Options Team'. That department is open from 8am – 9pm Monday to Friday. For those who are at home but have problems with their line the number is 0800 800 151 / 0800 443311. For BT Business Customers: 0800 800 154
Drinking water - Scottish Water: 0800 0778 778
Scottish Hydro: 0800 300 999
Scottish Power: 0800 092 9290
Scottish Water: 0800 0778 778
British Gas: 0800 048 0202
SKY - 0800 0158 693 - you can contact them and they will put your contract on hold until needed.

Garioch Community Kitchen flood help
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